LEGAL
Return Policy
Our approach to returns and refunds for handmade pieces.
Handmade Nature of Our Products
Every Krafthood London piece is hand embroidered by skilled artisans using the Zardozi technique. Small variations in beadwork, stitching, and finish are a natural part of handmade work and are not considered faults.
Ready to Order Items
If a ready to order item arrives damaged or faulty, please contact us within 7 days of delivery with a photograph. We will arrange a replacement or a full refund, including return postage where the item is faulty.
Custom and Bespoke Orders
Because bespoke and personalised pieces are made to your specification, they cannot be returned or refunded unless they arrive damaged or do not match the agreed brief. Please confirm all design details with us before production begins.
How to Start a Return
Email hello@krafthoodlondon.com with your order details and the reason for the return. We will reply within 1 to 2 business days with instructions and, where applicable, a return address. Items should be returned unused and in their original packaging.
Refunds
Approved refunds are issued to your original payment method within 7 working days of us receiving the returned item. Delivery charges for non-faulty returns are the responsibility of the customer.
Damaged in Transit
Please inspect your order on arrival. If a piece is damaged in transit, send us a photo within 7 days and we will replace it at no extra cost or offer a full refund.
Contact Us
For any return or refund questions, please email hello@krafthoodlondon.com. We are here to help and want every Krafthood London piece to be treasured.
Last updated: September 2026