LEGAL
Privacy Policy
How Krafthood London collects, uses, and protects your personal information.
Introduction
Krafthood London ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or purchase our handcrafted products. By using our site, you agree to the practices described here.
Information We Collect
We collect information you provide directly, such as your name, email address, business name, and message when you contact us or place a custom order. We may also collect browsing data automatically, including pages visited and device information, through cookies and similar technologies.
How We Use Your Information
Your information is used to respond to enquiries, process orders, deliver bespoke pieces, and provide customer support. We may also use it to send updates about new collections or offers, but only with your consent, and you can opt out at any time.
Sharing Your Information
We do not sell your personal data. We may share it with trusted service providers who help us run our business, such as payment processors or delivery partners, only to the extent necessary and under appropriate confidentiality obligations.
Data Security
We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights
Under the UK GDPR, you have the right to access, correct, or delete your personal data, and to object to or restrict certain processing. To exercise any of these rights, please contact us at hello@krafthoodlondon.com.
Cookies
Our website uses cookies to improve your browsing experience and analyse site traffic. You can control or disable cookies through your browser settings, though some features may not function as intended without them.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please email hello@krafthoodlondon.com. We aim to respond within 1 to 2 business days.
Last updated: September 2026